Stranded Brit girl cries from exhaustion after TUI cancels flights home twice

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A family have slammed TUI for cancelling their flights home twice after their daughter was left crying from exhaustion.

Glenda and her husband Stephen Powell, 46, called out the company after claiming they were left stranded with their two children in Paphos, Cyprus since Saturday (May 28).

The family were meant to travel back to Bristol Airport but were forced to stay in a hotel after their flights were halted. They said one of their daughters become increasingly anxious while they waited to fly back to Manchester airport.

The couple, who are both Avon and Somerset police officers, described the situation as an "absolute joke" and said they were expecting to hear more from TUI.

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On May 29, Glenda shared an image of her "exhausted" daughter Freya, 6, which showed her looking devastated with puffy eyes.

She wrote: "2nd attempt to get home…So our Manchester flight is cancelled… Literally got off the coach at the airport to be turned straight back round to go back to the same hotel/room.

"Absolute joke… #tui this is the face of a six-year-old who is exhausted from travelling to an airport at 10pm and just wants to go home we were supposed to get on our flight 24 hours ago".

The mum-of-two said they were lucky to have missed problems at Bristol Airport when they flew out on May 21, but said the situation has left her husband unable to attend a three day trial for work.

"We were then told by email we would be put on the 1.20 am flight to Manchester on May 30 with a coach transfer to Bristol," she added.

"Sure enough, when we arrived at the airport and unloaded our luggage we did not even enter the airport as the information board displayed that our flight was again cancelled.

"My daughters burst into tears with the anxiety and just wanted to go home.

"By the time we arrive home, if all goes well, we'll be over 48hrs late".

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Glenda reveals the family were informed last night by an airport representative that they would be upgraded to an all-inclusive at their hotel – but were disappointed after this was not "communicated" to the hotel.

She said: "I feel like TUI told us what we wanted to hear just to keep the peace at the time as emotions were running high.

"There's a lot going on in the world which is significantly worse than this but when you save and pay for a service you expect them to follow through".

TUI sent Glenda an email regarding the delay yesterday (May 30), saying: "We're sorry for the continued delay to your flight X Paphos to Manchester.

"Please collect welfare voucher to the value of €8 from the check in desk.

"With this voucher you will be able to purchase refreshments in the terminal while you wait."

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The mother-of-two added that they have been offered £200 each towards another TUI holiday, as well as the standard flight cancellation compensation, but Glenda reveals she is "not really feeling like booking a holiday with them unless this all calms down".

A spokesperson for the travel company said: "We’d like to apologise to customers travelling on flight TOM6677 from Paphos to Bristol which was unable to depart as planned on Saturday 28 May due to operational issues.

"All impacted customers were offered welfare vouchers, overnight accommodation and meals while we worked through a new flight plan.

"Customers are now due to arrive in Manchester this evening and transport back to Bristol Airport will be provided.

"We’d like to thank customers for their patience and understanding during this time."

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