A furious airline passenger complained that his luggage looked like it had been “fed to a bunch of pitbulls” when it eventually emerged from the baggage carousel at Brisbane Airport.
Andrew Glykidis was on his way home after a trip to Sydney, and his brother and sister-in-law, who were on the same flight, had already collected their suitcases.
But Andrew was left waiting until all the other passengers had collected their baggage.
READ MORE: Baggage handler shares tips to keep luggage safe during airport chaos
The architectural draftsman was just about to give up and report the loss of his bags to the Qantas desk at the airport when his sister-in-law spotted something.
"She was like, 'Hang on, something's coming through there now’,” he told 9 News.
Andrew was pretty sure that the tattered mess on the carousel wasn’t anything to do with him. Until he took a second look.
Andrew’s sister-in-law asked him “are you sure that's not yours?” And he suddenly realised the horrible truth.
He said he felt a sickening feeling in his stomach as he exclaimed: “Holy s***, that's my stuff!"
Couple criticise Ryanair after they accidentally boarded wrong Alicante flight
The shredded remains of Andrew’s travel bag had been "shoved in a plastic bag" and wrapped up with Qantas-branded orange tape.
He said the bag “honestly looked like it was fed to a bunch of pitbulls or hyenas.”
A month later, Andrew, 31, still hasn’t received compensation for the contents of his bag.
Airport 'meet and greet' service dumped holidaymakers' cars in muddy field with no keys
He says that Qantas paid out 112 Australian Dollars (about £66) for the bag itself, but for the missing contents – including clothing, boots and other items that Andrew estimates as being worth around $2000 (£1,200) – the airline has been rather slower to respond.
"It's literally a merry-go-round,” he complained. "They keep saying, 'we'll escalate it, we'll get back to you in 24 to 48 hours.'"
To stay up to date with all the latest news, make sure you sign up to one of our newsletters here.
In a statement, a Qantas spokesperson said that this type of damage is very unusual and “we suspect that the bag got caught on a baggage carousel”.
They added that they "have reached out to Mr Glykidis to sincerely apologise for the damage to his luggage” and had offered an additional $500 in compensation as well as covering the cost Andrew’s missing items.
The Daily Star has contacted Qantas for further comment.
- Furious EasyJet customer says airline haven't apologised after 'tearing' his luggage
- Baggage handler says you should never plastic wrap your suitcases
- Heathrow Airport covered with 'carpet of luggage' amid chaotic technical blunder
- Uproar as luggage left dumped on Manchester Airport tarmac 'for 100 minutes'
Source: Read Full Article