Couple who ordered £2,700 DFS sofa 6 months ago forced to sit on deckchairs

An angry couple have been left frustrated after being forced to sit on deckchairs for six months following furniture giant DHS failing to deliver their sofa.

David and Bronwen Jones, from Blackwood, Caerphilly, Wales, ordered the £2,700 suite in July with the estimated delivery date being October.

The couple, who are in their 60s, got rid of their old sofa in preparation for the arrival of their brand new two navy two-piece sofas and a stool.

Speaking to WalesOnline, David said: "We've been sitting on deck chairs and we've spent most of our time lying on the bed upstairs watching TV because it's uncomfortable. You can only sit on those chairs for so long. It's not like a sofa at our age."

The couple paid a £1,000 deposit with the expectation it would arrive before Christmas but the most recent email about the sofas said they would be arriving at the docks between December 21 to 24 with delivery on January 17.

After finally being given a date, David contacted DFS about loaning a temporary sofa after explaining the situation and the company agreed.

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However, despite being given a text for delivery and watching the tracker, the loan sofa failed to materialise.

The couple were forced to spend Christmas with family instead of hosting guests at their home.

David said his wife suffers with arthritis and has been frustrated at both of them have not been able to have a comfortable place to sit.

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He added: "My wife works from home but was off over this period, and we can only stick sitting on the deck chairs for so long. We spent most of our time upstairs.

"I'm off from work until January 4. I was really looking forward to be home and relaxing on our new sofa. We're just so annoyed that they're not getting back to us. I've lost count of the number of times I've called them.”

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A spokeswoman for DFS said: "We would like to reiterate our sincere apologies to Mr Jones – we understand the frustration and disappointment that a late delivery can cause.

"Like many businesses, we are managing unprecedented challenges in the global supply chain and unfortunately, these disruptions are impacting delivery timings. We apologise that Mr Jones' order was one of those affected – the revised delivery date in January has now been confirmed with the customer.

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"We agreed to deliver loan furniture to Mr Jones but unfortunately on this occasion, due to a system error, this furniture was regrettably incorrectly allocated. We work hard to provide our customers with both a product they love and a positive experience, and we regret any occasion when that isn’t the case.

"We have since been working closely with Mr Jones in order to resolve the issue as a matter of urgency – we have allocated new loan furniture which was delivered to Mr Jones' property earlier this morning (30 December), to the customer's satisfaction. We have also arranged for a store manager to call Mr Jones to discuss his concerns and a further gesture of goodwill.

"We appreciate Mr Jones' patience during this challenging time and extend our apologies for the inconvenience caused – we look forward to delivering his order as soon as possible in January."

Following WalesOnline contacting DFS, the couple had delivery of a temporary sofa on Wednesday.

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